Complaints

Complaints

Last updated: August 2026

If a factual error is all you need fixed, our Corrections page is the fastest route. This page is for something broader — a concern about how we operate, not just what a page says.

What Counts As A Complaint

Examples of what belongs here: the tone or fairness of a review, a concern about our ranking methodology, how an affiliate relationship or partnership was handled, our editorial conduct, or how your personal data was collected or used (see our Privacy Policy).

Our Response Commitment

We acknowledge complaints within two business days and aim to give a substantive response within ten business days. A member of the editorial team reviews every complaint personally — this isn't outsourced to a form.

What We Can and Cannot Resolve

We can review and respond to concerns about our own content, methodology and conduct. We cannot resolve a dispute with a product you purchased, a delivery issue, or a return or refund — those sit with the retailer (almost always Amazon) under their own policies; see Returns & Refunds.

Data Protection Complaints

If your complaint concerns how we've handled your personal data and you are not satisfied with our response, you may have the right to escalate to your local data protection authority — details are in our Cookie Policy for EU/UK/Australia visitors.

Thank you for telling us when something isn't right. It's how the site improves.